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Generic Skills for Hospitality Management: A Comparative Study of Management Expectations and Student Perceptions

Journal of Hospitality and Tourism Management
Volume 13 Issue 2 (Aug 2006)

Abstract: Tertiary providers of hospitality management degree programs must fulfil the needs of student, industry and academic stakeholder groups. The students attracted to this type of program tend to be motivated primarily by the anticipated vocational outcomes. As a result, hospitality management curriculum needs to meet both industry and student expectations by delivering the skill sets needed in the workplace and the institutional demands for academic rigour. This article reports on research that aimed to compare hospitality managers' expectations of graduate skills with student perceptions of the skills that hospitality managers valued. In contrast to previous research on this topic, this study adopted a generic skills framework and managers rated skills associated with interpersonal, problem-solving, and self-management skill domains as most important. Although students tended to rate conceptual and analytical skills more highly than did managers, overall their perceptions of the skills that hospitality managers valued when recruiting graduates were realistic. The results of this, and similar studies, can contribute to curriculum design and the internal and external communications strategies adopted by faculty offering hospitality management programs.

To cite this article: Raybould, Mike and Wilkins, Hugh. Generic Skills for Hospitality Management: A Comparative Study of Management Expectations and Student Perceptions [online]. Journal of Hospitality and Tourism Management, Vol. 13, No. 2, Aug 2006: 177-188. Availability: <http://search.informit.com.au/documentSummary;dn=999658314749934;res=IELBUS> ISSN: 1447-6770. [cited 24 Jul 16].

Personal Author: Raybould, Mike; Wilkins, Hugh; Source: Journal of Hospitality and Tourism Management, Vol. 13, No. 2, Aug 2006: 177-188 Document Type: Journal Article ISSN: 1447-6770 Subject: Hospitality industry; Hospitality industry--Study and teaching; Hospitality industry--Vocational guidance; Hospitality industry--Management; Affiliation: (1) Department of Tourism, Leisure, Hotel and Sport Management, Griffith Business School, Griffith University, PMB 50 Gold Coast Mail Centre, QLD 9726, Australia, email: m.raybould@griffith.edu.au
(2) Griffith University, Australia

Database: Business Collection