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Sharing news, making sense, saying thanks: Patterns of talk on Twitter during the Queensland floods

Australian Journal of Communication
Volume 40 Issue 1 (Apr 2013)

Abstract: This paper examines the discursive aspects of Twitter communication during the floods in the summer of 2010-2011 in Queensland, Australia. Using a representative sample of communication associated with the #qldfloods hashtag on Twitter, we coded and analysed the patterns of communication. We focus on key phenomena in the use of social media in crisis communication: communal sense-making practices, the negotiation of participant roles, and digital convergence around shared events. Social media is used both as a crisis communication and emergency management tool, as well as a space for participants to engage in emotional exchanges and communication of distress.

To cite this article: Shaw, Frances; Burgess, Jean; Crawford, Kate and Bruns, Axel. Sharing news, making sense, saying thanks: Patterns of talk on Twitter during the Queensland floods [online]. Australian Journal of Communication, Vol. 40, No. 1, Apr 2013: 23-39. Availability: <http://search.informit.com.au/documentSummary;dn=430834117446976;res=IELHSS> ISSN: 0811-6202. [cited 28 Mar 17].

Personal Author: Shaw, Frances; Burgess, Jean; Crawford, Kate; Bruns, Axel; Source: Australian Journal of Communication, Vol. 40, No. 1, Apr 2013: 23-39 DOI: Document Type: Journal Article ISSN: 0811-6202 Subject: Social networks--Computer network resources; Computers--Communication systems; Emergency management--Computer network resources; Floods--Psychological aspects; Peer Reviewed: Yes Affiliation: (1) Department of Media and Communications, University of Sydney, Sydney, Australia
(2) ARC Centre of Excellence for Creative Industries and Innovation (CCI), Queensland University of Technology, Brisbane, Australia
(3) Principal Researcher, Microsoft Research, and Visiting Professor, MIT Media Lab, Center for Civic Media, Cambridge, Massachussetts, USA
(4) ARC Centre of Excellence for Creative Industries and Innovation (CCI), Queensland University of Technology, Brisbane, Australia

Database: Humanities & Social Sciences Collection